Customer Culture & Centricity
Welcome to the Customer Experience Exchange for Financial Services US Resource Library! On this page you'll find some of our top featured content, or click on the category links below to find more free resources and industry insights.
What you Really Ought to Know about Putting the Customer First and Driving Customer Centricity in Your Organization
In this presentation Jim Rees, Vice President, AIG covers exactly what is needed to ensure a customer-centric approach is applied across your business. This isn’t the soft stuff. This is about driving profitable growth within your business through an excellent customer strategy.
Case Study: Breaking the Silo’s in your Organization to Better Drive Customer Experience
Nancy Porter, SVP, Marketing & Sales, Monarch Bank presents on how challenging the norm in the financial industry, and how by making a number of straightforward changes to protocols, you have the ability to make huge strides in both your customer experience score, and your perception in the market.