Jennifer Watkins, Global Head of Customer Innovation& Foresight, AXA

Jennifer Watkins, Global Head of Customer Innovation& Foresight, AXA
Jennifer Watkins from AXA shared her insights into innovation in customer experience, and how to create a seamless customer experience across all channels. She recommends the importance of involving employees in your customer service vision, and having the skillset to enable change in your organization. Watch our interview with her to find out more and how you can improve customer experience. 

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