2016 Media Partners Included:
October 09 - 10, 2018
The Ritz-Carlton Orlando, Grande Lakes, Orlando, FL

CX Exchange for BFSI Speaking Faculty

Take a look at CX, digital, customer care and marketing leaders confirmed to speak at the Customer Experience Exchange BFSI 2018. Please email Exchageinfo@iqpc.com if you would like to be considered to be an Exchange speaker this year.

2018 Speaking Faculty


Melissa Kivett
Melissa Kivett
Chief Strategy and Marketing Officer
Prudential Financial
Mona Jantzi
Mona Jantzi
Chief Experience Officer
Barclays US
Randi Schochet
Randi Schochet
Chief Marketing Officer
Cross River
Manning Field
Manning Field
Chief Operating Officer
Acorns
Aarthi Murali
Aarthi Murali
Executive Director Customer Experience
JPMorgan Chase
Sean Albertson
Sean Albertson
Managing Director, Client Loyalty
Charles Schwab
Steve Adams
Steve Adams
SVP, Head of Customer Experience Analytics
TD Bank
Era Ziroe
Era Ziroe
SVP, Client Success Effectiveness, Enterprise Commercial Payments
KeyBank
Carolyn Pullen
Carolyn Pullen
SVP, Customer Solutions Center
OneMain Financial
Michael Marx
Michael Marx
VP Market Intelligence
Visa
Wendy Dowd
Wendy Dowd
VP, Consumer and Provider Experience
Humana
Reise Officer
Reise Officer
Director, Technology Advancement
Humana
Evan Gerber
Evan Gerber
VP of Digital Strategy
Fidelity Investments
Troy Peterson
Troy Peterson
Vice President of Operations and Customer Care
Kemper Insurance
Joe Whitchurch
Joe Whitchurch
Head of Customer Experience and Innovation
Capital One
Patrick Kelly
Patrick Kelly
AVP Digital Product Development
USAA
Mouyyad Abdulhadi
Mouyyad Abdulhadi
Director Consumer Practices, Digital
Santander Consumer USA
Kiran Uppuluri
Kiran Uppuluri
SVP, Head of Channel and Segment Experience
Citizens Bank
Michael Thelander
Michael Thelander
Senior Director of Product Marketing
iovation Inc.
Brad Fleeman
Brad Fleeman
Chief Revenue Officer
Stratifyd