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October 10 - 11, 2017
Intercontinental Miami, Miami, FL

2017 Speakers Include:

We are currently looking for expert speaker to join our 2017 line up – please email Exchageinfo@iqpc.com if you would like to be considered to be an Exchange speaker.


Naveen Agarwal
Naveen Agarwal
Chief Customer Officer
Prudential
Robert Ghazal
Robert Ghazal
Head of US Contact Centers
TD Bank
Claudiu Coltea
Claudiu Coltea
Executive Vice President and Corporate Head of Customer Experience
Citizens Financial
Marie Floyd
Marie Floyd
SVP Digital Customer Experience
Wells Fargo
Cindy Chastain
Cindy Chastain
SVP, Global Customer Experience & Design
MasterCard
Wayne White
Wayne White
Vice President, Partner Management
United Health Group
Jay McGrath
Jay McGrath
Vice President of Financial Services
LeeAnne Linderman
LeeAnne Linderman

EVP Enterprise Retail Banking
Brandon Sailors
Brandon Sailors
Executive Director, Financial Services
CSGI International
Maura Hunter
Maura Hunter
SVP Customer Experience
Fidelity
Mark McMahill
Mark McMahill
Senior Director, User Experience and Digital Technology
AXA US
Craig Latham
Craig Latham
SVP Quality & Productivity
Keybank