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2016 Speakers Included:

We are currently looking for expert speaker to join our 2017 line up – please email Exchageinfo@iqpc.com if you would like to be considered to be an Exchange speaker.

2016 Speakers included:


Ingrid Lindberg
Ingrid Lindberg
Founder & CXO
Chief Customer
Henry Edinger
Henry Edinger
Chief Customer Officer
Travelers
David Thuma
David Thuma
CMO
PNC
Mandy Huckaby
Mandy Huckaby
Vice President, Customer Experience & Process Improvement
Citi
Ulrika Haug
Ulrika Haug
Director of Product Marketing
Lithium
Kelly Steele
Kelly Steele
VICE PRESIDENT, CUSTOMER CARE SINGLE-FAMILY SALES & RELATIONSHIP MANAGEMEN
Freddie Mac
Dexter Johnson
Dexter Johnson
Head of Customer Experience
Farmers Insurance
Parrish Arturi
Parrish Arturi
SVP, Customer Experience
Fidelity Investments
Richard Newsom
Richard Newsom
VP, Retail Customer Experience
Fifth Third Bank
Daryle Seidman
Daryle Seidman
VP, US Public Site Experience
TD Bank
Patrick Kelly
Patrick Kelly
AVP Emerging USAA
USAA
Abel Rhyne
Abel Rhyne
VP Customer Care
Erie Insurance
Development Heroes
Alan Gornick
VP, Customer Experience
Development Heroes
Matt Inman
Matt Inman
Head of CX Consulting
MaritzCX
Morana Bakula
Morana Bakula
Director of Customer Experience
Bond Brand Loyalty
Craig Wilson
Craig Wilson
Senior Principal Business Consultant
Genesys
Dennis Clark
Dennis Clark
Chief Strategy Officer
Luminoso
Brett Haymond
Brett Haymond
Sr Manager, Consulting
Domo
Elie Auvray
Elie Auvray
CEO
Jahia
Gurval Caer
Gurval Caer
Managing Partner & COO
Videodesk
DR. TR Rao
DR. TR Rao
President & CEO
Market Probe