2016 Media Partners Included:
October 09 - 10, 2018
The Ritz-Carlton Orlando, Grande Lakes, Orlando, FL

CX Exchange for BFSI Speaking Faculty

Take a look at CX, digital, customer care and marketing leaders confirmed to speak at the Customer Experience Exchange BFSI 2018. Please email Exchageinfo@iqpc.com if you would like to be considered to be an Exchange speaker this year.

Chairperson


Donna Peeples
Donna Peeples
Chief Customer Officer
Pypestream

Keynote Speakers


Stephen Shapiro
Stephen Shapiro
Speaker and Author
24/7 Innovation
Melissa Kivett
Melissa Kivett
Chief Customer Experience and Marketing Officer, Individual Solutions Group,
Prudential

2018 Speaking Faculty


Mona Jantzi
Mona Jantzi
Chief Experience Officer
Barclays US
Manning Field
Manning Field
Chief Operating Officer
Acorns
Paul Lucas
Paul Lucas
Chief Technology Officer
TrueAccord
Sachin Tandon
Sachin Tandon
Executive Director Customer Experience
JPMorgan Chase
Sean Albertson
Sean Albertson
Managing Director, Client Loyalty
Charles Schwab
Tosin Odesanya
Tosin Odesanya
SVP, Head of Digital Self-Servicing
Citi
Steve Adams
Steve Adams
SVP, Head of Customer Experience Analytics
TD Bank
Era Ziroe
Era Ziroe
SVP, Client Success Effectiveness, Enterprise Commercial Payments
KeyBank
Carolyn Pullen
Carolyn Pullen
SVP, Customer Solutions Center
OneMain Financial
Michael Marx
Michael Marx
VP Market Intelligence
Visa
Patrick Kelly
Patrick Kelly
AVP Digital Product Development
USAA
Evan Gerber
Evan Gerber
VP of Digital Strategy
Fidelity Investments
Mark McMahill
Mark McMahill
Senior Director, User Experience and Digital Technology
AXA US
Erik Eaker
Erik Eaker
Director of Experience Strategy and Transformation
Humana
Abbas Merchant
Abbas Merchant
Group VP Marketing Segments and Service
M&T Bank
Joe Whitchurch
Joe Whitchurch
Head of Customer Experience and Innovation
Capital One
Mouyyad Abdulhadi
Mouyyad Abdulhadi
Director Consumer Practices, Digital
Santander Consumer USA
Abel Rhyne
Abel Rhyne
Director Service Operations, Client Services
Wolters Kluwer
Vishal Chalwa
Vishal Chalwa
Head of Customer Insights
Zurich North America
Gene Kropfelder
Gene Kropfelder
Director of Channel and Enterprise Analytics
Ally Financial
Brad Fleeman
Brad Fleeman
Chief Revenue Officer
Stratifyd
Tom Dixon
Tom Dixon
Senior Vice President Consumer Continuous Improvement, Process Automation & AI
Citizens Bank
Bradd Schick
Bradd Schick
Sales Engineer
iovation
Brandon Sailors
Brandon Sailors
Executive Director, Head of Financial Services
CSG International
Lawrence Hodgson
Lawrence Hodgson
Sr. Strategic Business Consultant
Genesys
Vinod Muthukrishnan
Vinod Muthukrishnan
CEO and Co-Founder
Cloudcherry
Jared Johnson
Jared Johnson
Digital Strategy Principal
Solstice
Chad Felton
Chad Felton
Director of Client Engagement
Solstice
Oliver Nono
Oliver Nono
Head of Customer Success Executives
Zendesk