October 09 - 10, 2018
The Ritz-Carlton Orlando, Grande Lakes, Orlando, FL

Lawrence Hodgson


Sr. Strategic Business Consultant
Genesys


3:45 PM Blended AI to Drive Your Business Goals

Artificial Intelligence (AI) is a hot topic. While the automation is impressive, it’s vital to blend AI with the human touch to deliver the most effective customer experience.
 
Join this session to learn about:
  • Seamless blending of bots and agents across all channels
  • Breakthroughs in conversational voicebots, chatbots, socialbots
  • Predictive routing to boost operational and revenue goals


Check out the incredible speaker line-up to see who will be joining Lawrence.

Download The Latest Agenda