October 09 - 10, 2018
The Ritz-Carlton Orlando, Grande Lakes, Orlando, FL

Mona Jantzi

Chief Experience Officer
Barclays US

4:55 PM How to Deliver a Personalized End-to-End Customer Experience Using Strategic Analytics

• Leveraging machine learning technologies to further understand the customer
• How to utilize data to improve the complaint management process
• Gaining one clear and comprehensive view of the customer to identify friction points
• Overcoming organizational silos when collecting customer insight

Check out the incredible speaker line-up to see who will be joining Mona.

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