Steve Adams

SVP, Head of Customer Experience Analytics
TD Bank

2:40 PM Using Data to Understand Your CX

• Learning to approach CX with a proactive mindset
• Leveraging your consumer data and insights to drive CX strategies and deliver actionable findings
• Using data to understand different ages and generations of customer to personalize the experience
• Improve the inter-departmental relationship to ensure customers are at the heart of every strategy and business case

Check out the incredible speaker line-up to see who will be joining Steve.

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