Vice President of Operations and Customer Care Kemper Insurance
Troy brings extensive experience in call
center operations, most recently as Vice President of Customer Care Operations
for Erie Insurance Group. Previous to that, he was Vice President and Site
Leader for JPMorgan Chase Regional Contract Center and a Service Delivery
Leader for American Express Cards. Troy concentrated in operations and business
management at the Advance Leadership Academy of the U.S. Army Education Center
and is Contact Center Six Sigma Green Belt Certified.