Pypestream is a Customer Engagement Solution that connects businesses to their customers through the power of smart messaging to drive satisfaction and loyalty. The patented, secure and compliant platform combines pragmatic AI and chatbots to enable business process automation and transactions over messaging.
The Pypestream solution encompasses the Smart Messaging Platform, the consumer-facing mobile app, agent console, supervisor dashboard, analytics and reporting, and web chat widgets. Pypestream also easily integrates with existing contact center platforms and customer mobile apps. All this is augmented with Pypestream’s Customer Experience team to ensure best practices in messaging and end-user onboarding.
Businesses use Pypestream for customer service, marketing, billing, and internal processes. Examples of industry verticals served include healthcare, insurance, utilities, government, telecommunications and others. Customers include Lynx Services, a Solera Company; and Discovery Health, among others.