Are you Ready for the Next Generation Customer?

With the financial services sector undergoing major transformation over the past few years, it is increasingly difficult for companies to keep up with the demands of today's customers. Yet failing to meet these needs can result in disengaged customers and ultimately a loss of market share.

Banks and insurers alike are having to step up to the challenge posed by disruptive Fintechs offering a more agile, modern and customer-centric service to customers, particularly Generation Z.

Gartner estimates that by 2020 85% of customer interactions will be automated, increasing pressure for the BFSI market to embrace digital customer experience, including self-service, automation, apps and social media.

Above all, the sector is undergoing a race to truly understand their customers by leveraging customer insight into something actionable whilst complying with increasing regulatory scrutiny and striving to meet ever-rising customer expectations.

This Customer Experience Exchange for Banking, Financial Services & Insurance (BFSI) is an outstanding opportunity for you to learn lessons from the most successful financial institutions in the field. In just two days out of the office you’ll save months and potentially years of strategy heartache. You'll hear from leaders from across North America talk about their winning strategies in Financial Services, Banking and Insurance.

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Who Attends The Customer Experience Exchange?

North America’s Leading CX event for the Banking, Financial Services & Insurance Sector

80+

C-level, EVPs, SVPs, VPs and Directors

20+

Industry Leading Speakers

20+

Solution Providers

20+

Interactive Sessions