Are you Ready for the Next Generation Customer?

With the financial services sector undergoing major transformation over the past few years, it is increasingly difficult for companies to keep up with the demands of today's customers. Yet failing to meet these needs can result in disengaged customers and ultimately a loss of market share.

Banks and insurers alike are having to step up to the challenge posed by disruptive Fintechs offering a more agile, modern and customer-centric service to customers, particularly Generation Z.

Gartner estimates that by 2020 85% of customer interactions will be automated, increasing pressure for the BFSI market to embrace digital customer experience, including self-service, automation, apps and social media.

Above all, the sector is undergoing a race to truly understand their customers by leveraging customer insight into something actionable whilst complying with increasing regulatory scrutiny and striving to meet ever-rising customer expectations.

This Customer Experience Exchange for Banking, Financial Services & Insurance (BFSI) is an outstanding opportunity for you to learn lessons from the most successful financial institutions in the field. In just two days out of the office you’ll save months and potentially years of strategy heartache. You'll hear from leaders from across North America talk about their winning strategies in Financial Services, Banking and Insurance.

PAST SPEAKER HIGHLIGHTS

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Why Exchange?

An Exchange is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged.The Exchange is an intimate environment that creates connections which become long-term partnerships. You will experience inspiring keynote addresses, in-depth case studies, structured networking and interactive discussion groups (our signature Think Tanks and BrainWeaves). The consultative one-to-one business meetings between attendees and solution providers are carefully scheduled throughout the Exchange to meet your specific business needs

EXCLUSIVE

Access to the Exchange is limited. Exchange delegates and sponsors are handpicked based on their ability to contribute at a strategic level, creating the ideal environment for idea generation. The CX BFSI Exchange is capped at 80 attendees, creating the optimal value of your time, peers, business meetings, and speaker events. You can expect only the cream of the crop to be in attendance.

STRATEGIC

A true peer-to-peer environment means that the executives taking the stage and those in attendance are of the same seniority level. The CX BFSI Exchange brings together a unique group of the most active contact center executives in the world today as they not only work to execute today’s plan but also develop the strategy for tomorrow.

BUSINESS-ORIENTED

A true peer-to-peer environment that sparks inspiration from Keynote Sessions, BrainWeaves, MasterClasses, and 1:1 Business Meetings as you make connections with most innovative and cutting edge executives and solution providers in the industry today.

Who Attends The Customer Experience Exchange?

North America’s Leading CX event for the Banking, Financial Services & Insurance Sector

80+

C-level, EVPs, SVPs, VPs and Directors

20+

Industry Leading Speakers

20+

Solution Providers

20+

Interactive Sessions

What our delegates and sponsors had to say:

Sponsors
Media Partners