Executive Director, Financial Services CSGI International
With more than 20 years’ experience in the area of multi-channel customer experience transformation, Mr. Sailors brings significant expertise in assisting clients to successfully deploy complex interactive solutions from strategy development through implementation.
Mr. Sailors holds a deep understanding of business process outsourcing and the migration to cloud-based solutions as a result of over a decade of experience in advising clients on the strategic use of interactive technologies, telecommunications, and the business benefits of solutions designed to enhance customer experiences, while achieving desired business outcomes.
Recently, Brandon has focused on helping customers navigate the growing complexity associated with maintaining regulatory compliance using both technology and best practices to develop a more integrated approach to meeting these challenges. Brandon has been a member of PACE (Professional Association for Customer Engagement) for four years and currently serves as President of the Northeast Chapter for PACE.
Check out the incredible speaker line-up to see who will be joining Brandon.