Erik Eaker

Director of Experience Strategy and Transformation

8:50 AM Health Insurer Perspective: Humana's Journey to CX Excellence

• Transforming the patient experience with digital innovation
• Driving actionable insights from algorithmic data to create a competitive advantage
• Fostering a customer-centric culture across the business to drive employee commitment
• Gathering employee feedback to drive forwards and innovate patient experience

Check out the incredible speaker line-up to see who will be joining Erik.

Download The Latest Agenda