October 09 - 10, 2018
The Ritz-Carlton Orlando, Grande Lakes, Orlando, FL

Erik Eaker


Director of Experience Strategy and Transformation
Humana


8:50 AM Health Insurer Perspective: Humana's Journey to CX Excellence

• Transforming the patient experience with digital innovation
• Driving actionable insights from algorithmic data to create a competitive advantage
• Fostering a customer-centric culture across the business to drive employee commitment
• Gathering employee feedback to drive forwards and innovate patient experience


Check out the incredible speaker line-up to see who will be joining Erik.

Download The Latest Agenda